Business processes require a certain level of human intervention. Robotic Process Automation (RPA) automates repetitive, manual tasks and increases work efficiency. However, business-IT alignment is crucial for success in the RPA technology transition period and afterward. So, what are the advantages and importance of RPA in business-IT alignment?
Businesses can work together with IT teams to switch to automation solutions. However, they will need appropriate coordination with IT to determine requirements, allocate finance, and plan a transition to automation. This time-consuming process often takes months to complete and delays automation when there is no business-IT alignment. However, there are some steps to take into consideration to help make business-IT alignment go more smoothly.
To ensure business-IT alignment in the best way possible, you should include your IT team in RPA solution implementation from the beginning. Including the IT team in the process helps the team to understand RPA objectives and strategies accurately. Moreover, since the IT team will have more work-process information, they can work with the RPA vendor to ensure the most suitable robots are used.
IT teams may lack information about RPA as it is a relatively new technology. At this stage, companies need to learn from the RPA vendor to fill critical knowledge gaps. The company and implementation partners must choose an RPA vendor to help with their digital transformation. The company can ask the RPA vendor to provide special training to their IT team.
People with experience in RPA and IT-related processes need to be included in the RPA transition program. If your team doesn’t have experienced people in this field, hire experienced individuals to add these skills to your IT team. Working with people with the right experience will make the transition process more successful. In this way, you will have the infrastructure team, implementation team, information security team, internal audit team, legal team, IT service providers, relevant RPA vendors, and implementation partners aligned and working towards a common goal. Having all these stakeholders aligned will help with the successful implementation of automation solutions across business processes.
RPA solutions must be sustainable. It is helpful to establish a suitable foundation for stability, sustainability, IT, and the process team. For a solid foundation, the team that will take part in the RPA process must understand the impact of RPA very well. Businesses need to build a lot of capacity quickly, as the most viable path to sustainability may be through premature scaling. Therefore, it is crucial to understand the impact these processes may have on RPA success. To understand these effects, you can examine how businesses change and the successes they enjoy before and after using RPA. You can also get help from an RPA vendor.
Business-IT alignment is key to a successful RPA initiative. The RPA team and the business’ IT team must be appropriately aligned to ensure smooth automation. As the Robomotion team, we can help your IT team understand the impact of RPA. Contact us to transition to RPA automation and get more information about RPA.