Robotic Process Automation (RPA) are software systems that automate repetitive tasks in business processes. Businesses in various industries are choosing RPA in order to increase efficiency. Knowing the features of RPA software will help us pick the right process and create the right scenario. In this article, we will be talking about the features of attended, unattended, and hybrid software robots for you to be able to choose the most suitable RPA model for your business process.
Attended RPA systems are software that complete processes that cannot be automated from the beginning to the end with the help of an employee. For attended RPA software to be triggered, an employee must run the software. For instance, a call center specialist can use attended RPA systems before responding to a call and get information about that customer from numerous applications such as SAP, CRM, and so on.
Even though attended RPA systems have some advantages such as assisting employees in business processes, facilitating decision-making, and boosting productivity, it also has some disadvantages. One of these disadvantages is that attended RPA systems are installed on the computers of the employees. This prevents more than one employee from using this software at the same time. Another disadvantage of attended RPA is that it prevents the computer from being used while running. The employee cannot perform any other tasks while attended RPA is running. Though this is generally not a problem for tasks that are fast to perform, it might create a problem for those that take hours to run.
Unattended RPA systems are software programmed to be integrated directly with computer systems in order to run a business process or task from the beginning to the end. This software can be triggered without needing any specific program or an automatic process. This means they don’t need an employee to run the software. They run in the background and after they finish their work, they deliver their product to the employee or another machine. The best example to share regarding unattended RPA systems is the automated invoice processing system. If the finance and the accounting departments of a large business want to automatically process large numbers of received invoices, using unattended RPA systems would be the best solution.
The most significant advantage of unattended RPA is that it doesn’t deter employees from continuing to work on their computers, since each software robot runs on a virtual machine. For tasks such as invoice processing and data entry which take a long time, it is a good solution to choose RPA systems. Nevertheless, these tasks sometimes might involve steps that require an employee confirmation. In this case, since unattended RPA will work automatically until it completes the tasks, the employees don’t need to be involved in the process.
Hybrid RPA systems are a more powerful RPA system that combines the advantages of attended and unattended RPA systems. Hybrid RPA systems can work both like attended RPA and unattended RPA. While attended RPA realizes the part of this process that requires a human touch, unattended RPA completes the rest. This way, hybrid RPA allows the user to automate most of the process by preventing the user from working on the computer the whole time.
The RPA types mentioned above have advantages and disadvantages according to the structure of business processes. As the Robomotion team, we analyze your processes in the best way and assist you to choose the RPA systems suitable for your work processes. Contact us for further information.